Medical Breakthrough 8 Plus

In a Nutshell

The first massage chair is engineered to help fix your posture, reduce pain throughout your entire body, and help you fall asleep.

Fine Print

Unlike other companies who say they offer FREE shipping, but charge you extra for Alaska, Hawaii, or Canada, we offer shipping everywhere in the USA & Canada completely FREE without hidden fees.
 

Product Specifications

MODEL
Model:	Medical Breakthrough 6™	Medical Breakthrough 7™	Medical Breakthrough 8™	Medical Breakthrough 8 Plus™ - Open Feet
Max Shoe Size	✔	✔	Shoe Size 11	No Limit on Shoe Size
Zero Gravity Sleep System™	✔	✔	✔	✔
Full Body Scan - Smart Full Body Medical Scan™	✔	✔	✔	✔
Head to Toe Back Massage System™	✔	✔	✔	✔
4D Massage - True 4D Deep Tissue Massage System™	✔	✔	✔	✔
Lower Back Massage - Intense Lower Back Rollers	✔	✔	✔	✔
Shoulder Massage - Humongous Shoulder Massagers	✔	✔	✔	✔
Quiet Massage	✔	✔	✔	✔
Adjustable Leg Extensions	✔	✔	✔	✔
Wheels so you can easily move the chair around.	✔	✔	✔	✔
Full Body Stretch	✔	✔	✔	✔
Medical Breakthrough Revolutionary Hip Twist™ Before you buy a massage chair, ask if their massage chair can twist your hips from side to side!	✔	Longer massage rollers.	✔	✔
Engulfed Arm Massage System™	✔	✔	✔	✔
Heat Massage - Intense Heat Therapy™	✔	✔	✔	✔
Foot Reflexology Massage System™	✔	✔	✔	✔
Custom Forming Sole Rollers™	✔	✔	✔	✔
Hand Reflexology Massage Sytem™	✔	✔	✔	✔
Full Body Reflexology Massage System™	✔	✔	✔	✔
Human Hands Massage System™		✔	✔	✔
Champissage Head Massager™		✔	Strong neck massage	Strong neck massage
Chiropractic BodyTwist™ Technology			✔	✔
Extreme Customization System™			✔	✔
USB / MP3 / Music	Bluetooth	Bluetooth	✔	✔
Rapid Full Body Smart Scan™				✔
Double-Layered Foot & Calf Massage				✔
Extra Strength Shoulder and Neck Massage				✔
Enhanced Full Body Reflexology Massage System™				✔
Operating Voltage	AC 120V, 60Hz	AC 120V, 60Hz	AC 120V, 60Hz	AC 120V, 60Hz
Recline Dimensions Feet Down	33 wide x 30 high x 68 deep (inches)	35 wide x 37 high x 72 deep (inches)	36 wide x 32 high x 72 deep (inches)	36 wide x 32 high x 72 deep (inches)
Upright Dimensions	33 wide x 50 high x 55 deep (inches)	35 wide x 50 high x 57 deep (inches)	36 wide x 53 high x 52 deep (inches)	36 wide x 53 high x 52 deep (inches)
Weight	362 lbs	430 lbs	404 lbs	404 lbs
Retail	$11999	$16999	$25999	$27999
Savings	Save $11999	Save $11300	Save $25999	Save $27999
Early Bird Special	$5699	$7699	$9699	$12699

Medical Breakthrough 8 Plus Features

Human Hand Massage System™

What's better than just getting a massage? Getting a massage by a real human masseuse and a professional stretch by a licensed chiropractor. The only problem is that getting both on a daily basis can get very expensive. But if you get them done in the comfort of your own home, then you won't have to drive to the chiropractor and the masseuse after a long day's work. But because of how important it is to get a massage and chiropractic stretch on a daily basis, we have spent a lot of time developing the most advance Human Hand Massage System™ in the world.

With our Human Hand Massage System™, you will feel like there is a real human masseuse / chiropractor in your own home who is personally massaging you and giving you a full body stretch. We have developed 6 different types of human hand massages: Kneading, Flapping, Kneading & Flapping Combined, Shiatsu, Knocking and Rolling (Back Stretch). Combining these 6 hand massages with our 100+ aircell system, and our Foot & Hand Reflexology Massage System, you will feel like your body has gotten massaged in more ways than you could ever imagine... and it really has. You will be completely renewed.

Engulfed Arm Massage System™

After you try our Engulfed Arm Massage System™, you will never want to live without one. Your arms, hands, fingers, and finger tips will be massaged from top to bottom, underneath and sideways, and all at the same time. Even a real masseuse cannot do all these things at once. That's why you will feel so much better after getting your hand massage by our Engulfed Arm Massage System™.

Reflexology Foot Massage System™

Because your entire bodyweight rests on your feet every single day, it is extremely important to get a five star foot massage. That's why we have developed our Reflexology Foot Massage System™ to do just that. The reason we call it the Reflexology Foot Massage System™ is because most reflexology foot massagers do not do a good job. They only do simple reflexology foot massages which leave you wanting more.

Our one of a kind Reflexology Foot Massage System™ is the first system in the world to do a Complete Reflexology Foot Massage. What does that mean? It means every inch of your feet will be massaged using multiple different methods. It is equipped with 3 rows of rollers which cover the entire soles of the feet. The system also offers Artificial Human Scrapping Therapy Massage from the heel to the toes.

Our Reflexology Foot Massage System™ is also equipped with power-lifts that can lift your feet off the ground so you can feel a true sensation of being in space. You will feel like your foot flew off the ground and got a reflexology massage in the air. You have to try it to see how great it feels. Also, many massage chairs only have air bags in the foot massage and they do not have any rollers at the bottom. Our massage chairs have over 20 air cells in the legs and many rollers for the bottom of the feet, so you really get a massage through every inch of your feet. It feels amazing after a very long day.

Zero Gravity Sleep System™

Fall asleep in our sleep system. Medical Breakthrough's Zero Gravity Sleep System™ is the first zero gravity massage chair engineered to help you get a better night's rest. It is so relaxing that you will be massaged into your sleep. Once you become positioned into zero gravity, the massage chair will assist you in the most optimal sleeping position possible. Then, it performs a soothing, therapeutic massage to help you literally fall asleep.

Medical Breakthrough 8 Plus Massage Benefits

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Extra Strength Shoulder and Neck Massage

After successfully integrating the Humongous Shoulder Massagers into our chairs, it was important for us to keep improving on one of our customers' favorite features. We specially re-designed them for our new Breakthrough 8 Plus™ with twice the layers of airbags to accommodate individuals who need special attention for their shoulder pain. No other massage chair on the market can specifically target your shoulders the way our new Extra Strength Shoulder and Neck Massagers can.

 

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Double-Layered Foot & Calf Massage

When we listened to the comments of customers of all other massage chairs, we continued to hear one common problem surrounding the massage chair industry—the foot massage. No other company gives as much attention to a foot massage than we do. Along with the advanced system of air cells throughout the chair itself, our new Breakthrough 8 Plus™ offers even more benefits by utilizing a double-layered system of air cells for your feet and calves. We pay extra attention to the health of legs and feet because of all the weight and constant work we ask of them. This double layer allows for a more accurate and soothing experience that will relax and regenerate the blood flow within your legs, granting fast-acting relief of any aches and pains.

 

 

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Enhanced Full Body Reflexology Massage System™

We are the first engineers to develop the complete Full Body Reflexology Massage Therapy™ and now the Enhanced Full Body Reflexology Massage System™ which is specifically designed to target trigger points in your body. Trigger points are areas of the body prone to aches, pains, and nerve damage. This means that all of the areas of your body can now be relieved through our newly designed systems in the Breakthrough 8 Plus™

 

 

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Chiropractic BodyTwist Technology™

Breakthrough 8 is the first massage chair in the world engineered to completely twist your body from side-to-side. With BodyTwist technology you will not just sit in the chair; your body will be held in place by strong airbags while both your waist and your hips twist side-to-side. Your entire body will twist giving you an amazing stretch.

This is the only massage chair in the world with the Chiropractic BodyTwist Technology™.

Air Cell System

What makes Medical Breakthrough 8 the most powerful massage chair on the market? It has more air cells than any other massage chair in the world. With over 167 air cells, this is one of the most comfortable massage chairs on the planet. By sitting in our 167 air cells massage chair, nearly every inch of your body will get an amazing massage. You will be so relaxed and feel so comfortable and soothing that you will probably fall asleep in your first session.

 

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Extreme Customization System™

Some people like soft massages while others love them much stronger. Because everyone is different, it is extremely important to get a massage chair that can adjust to exactly what you want. Because of how important it is for the massage chair to adjust to your specific needs, we spent an enormous amount of time and resources developing the most extreme customization system in existence. Instead of having a 3 intensity level, Breakthrough 8 allows you to adjust between 5 levels. If you like a lighter massage you can start with 1 and move your way up to 5. In addition, you want to be able to control the speed of your massage as well. If your lower back needs a harder massage then you can increase the speed of the massage from 1 to 5 as well. Furthermore, we also allow the width between the massage hands to adjust in three positions (wide, medium and narrow). This Extreme Customization System™ allows you to get a massage that is tailored specifically to you.

 

USB / MP3 / Music

Breakthrough 8 is so revolutionary that it comes with a USB port and a USB FLASH DRIVE filled with a relaxing aroma sound to help you fall fast asleep while getting a soothing massage. In addition, because it is just a simple flash drive, you can plug it into your computer and add your own favorite songs. Or, you can download ocean sound from the internet and feel like you’re relaxing at the beach!

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MEDICAL BREAKTHROUGH REFLEXOLOGY CHART

While many massage chairs are starting to have Reflexology foot massage features, we are the first engineers to develop the complete Full Body Reflexology Massage Therapy™. What does that mean? That means that Medical Breakthrough is the first series of massage chairs that are engineered to specifically touch all the pain points in your body.

By specifically hitting and triggering the pain points, your entire body will be rejuvenated. Every part of your body will feel renewed. It's an amazing feeling that's hard to describe when all of your pain points are massaged. Once you've been in a Medical Breakthrough massage chair, you will start to understand why you need to use it on a daily basis.

 

And while other massage chairs have simple reflexology foot massage functions, Medical Breakthrough is the first to have the complete Reflexology Foot Massage Therapy. This means that your feet will get massages in more ways than any other chair on the planet. You will get a massage from left to right, top to bottom, and at the sole of your foot. Air pressure will be squeezed in and out, while rollers move along the bottom to give you the most amazing feeling. As of 2016, Medical Breakthrough 7 and 8 has more massage air cells and rollers in the feet than any other branded massage chairs. Your feet will feel so much better after using it.

Hand massages are just as important, or even more important, than foot massages because you use your hands more than your feet. That's why Medical Breakthrough 7 and 8 were made to include not just the regular hand massage, but the complete Reflexology Hand Massage Therapy. From the bottom of your palms to the tip of your fingers, your hands will be massaged using many different methods to make you feel a hundred times better. This is especially great for those who use their hands a lot. If your hands feel better, your entire body will feel amazing.

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WHERE DOES OUR HUMAN HANDS MASSAGE SYSTEM™ MASSAGE?

Medical Breakthrough massage chairs have the largest massage coverage map. It massages more areas of the body than any massage chair ever invented. Below you can see all of the areas that every Medical Breakthrough massage chair actually massages.


UP TO 3X TIMES THE MASSAGE COVERAGE OF OUR COMPETITORS

WHAT ARE THE MEDICAL BENEFITS OF BREAKTHROUGH MASSAGE CHAIRS?

Medical Breakthrough chairs are more than just massage chairs. They were designed to help heal your body. Because of all the doctors that came together to help make Medical Breakthrough Massage Chairs possible, and the over 100+ years of combine experience they all provided, there are a lot of medical benefits you will receive by using it daily.

 

 

Medical Breakthrough 8 Plus FAQs

 

1. Is this a chair you can sit in for everyday use too?

Yes, it is very comfortable. Just adjust all the settings to fit you perfectly. That's what extreme customization is made for.

2. How many boxes does it come in and is it easy to install?

This chair comes in 2 large boxes. There are easy-to-follow instructions so you can easily install the chair. If you get stuck at any time, you can call us at 213-265-8830 and we will have one of our technicians help you get it installed.

3. How heavy is this chair?

This chair is one of the heaviest chairs ever built. It is 404 pounds. It is so heavy because we use top-of-the-line commercial-grade materials to build the chair so it will last a long time. There are wheels at the bottom of the chair if you want to move it around your room.

4. Do I need a special outlet to use this massage chair?

No, you do not need a 220 outlet. This massage chair is made to be in anyone's home and will work perfectly on a 110 outlet.

5. Can I leave the massage chair plugged in all the time or will it wear the chair down?

Yes, you can leave it plugged in all the time. We have engineered the Breakthrough 8 to be just like your computer. You can leave it plugged in all the time, just turn the power off if you're not using it.

 

6. Does this chair work for someone 6'3" tall?

Yes, it does, it is made for short and tall people. There are leg extensions that can easily be pushed out to fit any height.

 

7. Does Breakthrough 8 recline electronically?

Yes, it does. Depending on the mode selected, the chair will begin to recline automatically.

Designer Showcases

Breakthrough 8™ in a Modern Showcase*

Breakthrough 8™ in a Luxurious Bedroom Showcase*

Breakthrough 8™ in an Interior Design Showcase*

Breakthrough 8™ in a Modern Showcase in Hong Kong*

Breakthrough 8™ in a Modern Living Room Showcase*

Breakthrough 8™ in a Royal Bedroom Showcase*

Breakthrough 8™ in a Modern Executive Master Bedroom Showcase*

Breakthrough 8™ in a Contemporary Interior Design Showcase for Condos*

Breakthrough 8™ in a Spacious Designer Showcase.*

Breakthrough 8™ in a Scandinavian Living Room Showcase*

Warranty & Returns

Warranty

All of our Medical Breakthrough chairs come with a 3-year warranty included. If you have any problems with your chair, we will arrange to send technicians to your address to fix the issue completely FREE.**

For any returns concerns, please contact our customer service team for assistance and information.

Our goal is to keep the ordering process as simple as possible. Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if your product is in stock.

Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.

Order Confirmation:

• You will receive an order confirmation email as soon as you place your order. This means that we have authorized your credit card for the purchase and are preparing your order for shipment.  
• As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.  
• If your item is on backorder or unavailable, we will reach out to you via email.
• If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.

Order Shipment:

• If your order is stock and your credit card is approved by our fraud guarantee department, the product ordered will ship within 1-2 business days from the date of your order.  
• We will send you the tracking information within 24 hours to the email address you provided when checking out.  
• We ship daily via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states. Most all orders will ship the same day as ordered if the order is submitted before 1pm PST (some exceptions apply, some part & freight orders may not ship until the following day).  
• Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cut off time.
• Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at additional cost. 
• We do not offer Cash On Delivery.  
• A phone number is required by the freight company so a delivery appointment can be made.  
• Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.   
• A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.

• Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the products ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.
• As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.
• To avoid a delay in receiving your order from customs, consider the following:
• Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
• Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
• We do not refund original shipping charges for goods that are refused for delivery at customs.
• We will deduct all additional fees resulting from refused international shipments from your refund.
• If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.
• If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.

• We ship via UPS and FedEx for most products, USPS for small parts and accessories, and freight for large products.
• If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at support@premierhomesupply.com

Damages:

• Please inspect the packaging of your items when they arrive.
• If there are any products damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.  
• If your item(s) do arrive damaged, please send photos to support@premierhomesupply.com and we will process an insurance claim on your behalf.

Cancellations & Refunds:

• All orders canceled are subject to an administration fee equal to 25% of the total order amount, whether or not your order has shipped. This is a fee that covers administrative and personnel fees.
• If your item is on backorder and you accept the backorder, we will charge your payment after 7 days upon order placement. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee. 
• If your order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

Backorders:

• From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a product sooner.
• The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
• If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether. 
• Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days. 

This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck. 

Important Freight LTL Shipment

1. When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
2. You need to be at the delivery address during the delivery window to receive and sign for the item. 
3. The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame. 
4. Please make sure the phone number you entered at checkout is a good number to contact you at.
5. Don't screen your calls until your item has been delivered. 
6. The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door. 
7. Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.

How to Handle Damages, Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):

• Carton damage requires visual inspection of contents of the unit. 
• Premier Home Supply recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify Premier Home Supply immediately. 
• IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage. 
• Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier

Carton packaging has excessive damage with the exposed product:

• Refuse shipment
• Sign carrier paperwork: “Carton damaged and refused”
• Notify Premier Home Supply immediately.

If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@premierhomesupply.com

Premier Home Supply is committed to providing the best customer service in the home industry. Our goal is to make your shopping experience as easy going as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times. 

Premier Home Supply 30-Day Satisfaction Guarantee Return Policy

Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.

• You must notify us of your intent to return within 30 days of delivery date.
• There is a 25% restocking fee.
• Our return policy applies to cancellations made after an item has been physically shipped or refusal at the time of delivery.
• We will refund the product price minus any applicable fees and charges.
• Original shipping charges are non-refundable.
• You are responsible for any return shipping charges.
• Refunds will be applied to the same payment method used when original purchase was made.

The Following Cannot Be Returned

• Products which are eligible for parts under manufacturer warranty
• Products that have had their original manufacturer packaging opened
• Products that have been out of their original manufacturers' packaging

It is the customer's responsibility to return the merchandise in new resalable condition. Refunds are only issued after returned items have been received and inspected.

If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.

All return request must be submitted in writing and sent to support@premierhomesupply.com

*Exclusions

Premier Home Supply works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected, it is located under "Returns" tab on the product page and below:

RETURN PROCEDURE

• All return request must be submitted in writing and sent to support@premierhomesupply.com
• If your return is approved you will receive an email from us with return instructions.
• Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
• We recommend taking a picture of the package and/or the item before shipping.
• Ship the package. We will either provide you a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
• Please provide us the tracking number.
• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.

QUESTIONS? EMAIL US: SUPPORT@PREMIERHOMESUPPLY.COM

CANCELLATIONS

You can cancel your order free of charge up to 48 hours after the order was placed and if the order has not been physically shipped.

All unshipped orders canceled after 1 hour are subject to a 5% cancellation fee because we incur costs from our credit card processing company after we confirm your product is in stock and capture the payment for your order.

If your order has been shipped, the standard return procedure applies.

Refunds will only be issued to the original credit card that you use when placing your order.

PRE-ORDERS

We rely on just-in-time fulfillment from our suppliers to provide you with a vast array of products for sale at low factory-direct pricing. This allows us to cut the costs of overhead and middle-men and pass those savings onto you. Sometimes, products are so popular that they go out of stock before the next shipment arrives at our suppliers warehouse. 

If the product you purchased is out of stock at the time you placed your order, we will notify you via email as soon as possible and give you the ETA as well as other options that are currently available.

If you can't or don't want to wait, you can choose an alternative product. At that point we will either charge or refund you the difference, update your order, and ship out the alternative product.

If you don't want an alternative product, you can cancel your order without any cancellation fee.

If you choose to accept the ETA and wait for your product, you order will be placed on pre-order status. This means we will place the pre-order with our supplier so that the product is reserved upon arrival and will ship out to you as soon as it arrives.

If you choose to cancel your order after you have confirmed your pre-order, and it still hasn't shipped yet (like in the case that it gets delayed further) then you will be charged the 5% cancellation fee we must charge to recoup the losses we incur from our credit card processing company when we issue refunds.

If you choose to cancel your pre-order after the product has shipped, the normal return policy applies.

Thanks for your understanding.

EMAIL SUPPORT@PREMIERHOMESUPPLY.COM

DAMAGED MERCHANDISE

In the event of damage to your product in shipping, please contact support@premierhomesupply.com to arrange for replacement and pick-up of the damaged product. Please refer to our Shipping Policy for more details.

EMAIL: SUPPORT@PREMIERHOMESUPPLY.COM

DEFECTIVE MERCHANDISE

Most of our products come with at least 1-year manufacturer's warranty. The warranty information can be found on the warranty page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.

EMAIL SUPPORT@PREMIERHOMESUPPLY.COM

PLEASE READ!

It is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.

In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.

If we received the item damaged you may file a claim with your shipping company.

If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.

Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.

Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.