Medical Breakthrough 10

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Medical Breakthrough 10

Regular price $22,718.58 Sale price $15,999.00 Save $6,719.58
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 Medical Breakthrough 10

In a Nutshell

The first massage chair is engineered to help fix your posture, reduce pain throughout your entire body, and help you fall asleep.

Unlike other companies who say they offer FREE shipping, but charge you extra for Alaska, Hawaii, or Canada, we offer shipping everywhere in the USA & Canada completely FREE without hidden fees.

  

Medical Breakthrough 10

  Product Specifications

Medical Breakthrough 10
Medical Breakthrough 10
Medical Breakthrough 10
Model: Medical Breakthrough 5™ Medical Breakthrough 6™ Medical Breakthrough 7™ Medical Breakthrough 8™

Medical Breakthrough X™ 

The Best Medical Massage Chair Ever Made!

Zero Gravity Sleep System™
Full Body Scan - Smart Full Body Medical Scan™
Head to Toe Back Massage System™
3D Massage - True 3D Deep Tissue Massage System™
Lower Back Massage - Intense Lower Back Rollers
Engulfed Arm Massage System™
Quiet / No Noise
Adjustable Leg Extensions
Wheels so you can easily move the chair around.
Full Body Stretch Stretch is only for the back called rolling. Rollers move up and down to stretch your body.

 

 

 

 

Medical Breakthrough World Famous Hip Twist™
Before you buy a massage chair, ask if their massage chair
can twist your hips from side to side!

 

 

Longer massage rollers.

 

 

Shoulder Massage - Humongous Shoulder Massagers
Heat Massage - Intense Heat Therapy™
Foot Reflexology Massage System™
Custom Forming Sole Rollers™
Hand Reflexology Massage Sytem™
Full Body Reflexology Massage System™
Human Hands Massage System™
Champissage Head Massager™ Strong neck massage Strong neck massage
Chiropractic BodyTwist™ Technology First Hip Twist with Butt Massage
167 Air Cells
Extreme Customization System™
USB / MP3 / Music Bluetooth AUX Connection
4D Massage Healing
Calf Rollers
Heated Back and Foot Rollers
Advanced L-Track Massage
Breakthrough 10 App
Advance Medical Care Systems™, exclusively in Medical Breakthrough X
  • Improve Cardiovascular Health*
  • Sleep Better*
  • Decrease Stress in Cancer Patients*
  • Promote Relaxation*
  • Lower Blood Pressure*
  • Help Chronic Neck Pain*
  • Reduce Chemotherapy-Related Nausea*
  • Enhance Exercise Performance*
  • Manage Low-Back Pain*
  • Reduce Muscle Tension*
  • Relieve Postoperative Pain*
  • Relieve Stress*
  • Reduce Anxiety*
  • Help Fibromyalgia Pain*
  • Relieve Tension Headaches*
  • Ease Symptoms of Depression*
  • Reduce Pain of Osteoarthritis*
  • Improve Balance in Older Adults*
  • Decrease Rheumatoid Arthritis Pain*
  • Temper Effects of Dementia*
  • Decrease Symptoms of Carpal Tunnel Syndrome*
  • Lower Joint Replacement Pain*
  • Increase Range of Motion*
  • Improve Quality of Life in Hospice Care*
  • Decrease Migraine Frequency*
     

 






Operating Voltage AC 120V, 60Hz AC 120V, 60Hz AC 120V, 60Hz AC 120V, 60Hz AC 120V, 60Hz
Recline Dimensions
Feet Down
30 wide x 32 high x 66 deep (inches) 33 wide x 30 high x 68 deep (inches) 35 wide x 37 high x 72 deep (inches) 36 wide x 32 high x 72 deep (inches) 34 wide x 31 high x 69 deep (inches)
Upright Dimensions 30 wide x 48 high x 50 deep (inches) 33 wide x 50 high x 55 deep (inches) 35 wide x 50 high x 57 deep (inches) 36 wide x 53 high x 52 deep (inches) 34 wide x 49 high x 55 deep (inches)
Weight 275 lbs 362 lbs 430 lbs 404 lbs 384 lbs

 

Medical Breakthrough 10 Features

 

Medical Breakthrough 10

 

Human Hand Massage System™

What's better than just getting a massage? Getting a massage by a real human masseuse and a professional stretch by a licensed chiropractor. The only problem is that getting both on a daily basis can get very expensive. But if you get them done in the comfort of your own home, then you won't have to drive to the chiropractor and the masseuse after a long day's work. But because of how important it is to get a massage and chiropractic stretch on a daily basis, we have spent a lot of time developing the most advance Human Hand Massage System™ in the world.

With our Human Hand Massage System™, you will feel like there is a real human masseuse / chiropractor in your own home who is personally massaging you and giving you a full body stretch. We have developed 6 different types of human hand massages: Kneading, Flapping, Kneading & Flapping Combined, Shiatsu, Knocking and Rolling (Back Stretch). Combining these 6 hand massages with our 100+ aircell system, and our Foot & Hand Reflexology Massage System, you will feel like your body has gotten massaged in more ways than you could ever imagine... and it really has. You will be completely renewed.


 

Medical Breakthrough 10

 

Engulfed Arm Massage System™

After you try our Engulfed Arm Massage System™, you will never want to live without one. It fully covers every inch of your arms, hands, fingers, and fingertips. Your arms, hands, fingers and finger tips will be massaged from top to bottom, underneath and sideways, and all at the same time. Even a real masseuse cannot do all these things at once. That's why you will feel so much better after getting your hand massage by our Engulfed Arm Massage System™.


 

Medical Breakthrough 10
Medical Breakthrough 10

Reflexology Foot Massage System™

Because your entire bodyweight rests on your feet every single day, it is extremely important to get a five star foot massage. That's why we have developed our Reflexology Foot Massage System™ to do just that. The reason we call it the Reflexology Foot Massage System™ is because most reflexology foot massagers do not do a good job. They only do simple reflexology foot massages which leave you wanting more.


Our one of a kind Reflexology Foot Massage System™ is the first system in the world to do a Complete Reflexology Foot Massage. What does that mean? It means every inch of your feet will be massaged in multiple different methods. It is equipped with 3 rows of rollers which covers the entire soles of the feet. The system also offers Artificial Human Scrapping Therapy Massage from the heel to the toes.


Our Reflexology Foot Massage System™ is also equipped with power-lifts that can lift your feet off the ground so you can feel a true sensation of being in space. You will feel like your foot flew off the ground and got a reflexology massage in the air. You have to try it to see how great it feels. Also, many massage chairs only have air bags in the foot massage and they do not have any rollers at the bottom. Our massage chairs have over 20 aircells in the legs and many rollers for the bottom of the feet, so you really get a massage through every inch of your feet. It feels amazing after a very long day.


 

Medical Breakthrough 10

 

Zero Gravity Sleep System™

Fall asleep in our sleep system. Medical Breakthrough's Zero Gravity Sleep System™ is the first zero gravity massage chair engineered to help you literally fall asleep. It is so relaxing that you will be massaged into your sleep. Once you press the zero gravity button, the massage chair will position itself into the most optimal sleeping position possible. Then, it performs a soothing, therapeutic massage to help you literally fall asleep.


 

Medical Breakthrough 10

 

Full Body Stretch

Because of how beneficial it is for your body to stretch, we have built our Full Body Stretch function into every Medical Breakthrough massage chair. With our full body stretch, your hips will be held in place while your legs are pulled down and your back is stretched. Get an amazing stretch every single day with our Full Body Stretch function.

Quiet / No Noise

To help you get into a tranquil mode, we engineered the chair to be extremely quiet. We spent a lot of time to sound proof the motor so you don't hear any noise while you get a massage.


 

Medical Breakthrough 10

 

Head to Toe Back Massage System™

The entire back side of your body is medically the most important side to massage. That's why we’ve spent so much time engineering each one of our Medical Breakthrough massage chairs to massage your back thoroughly from head to toe. To the right you will see a map of the pain points that each one of our breakthroughs hit on your body. These are pain touch points which makes you feel hundreds of times better when you get them massaged properly.


 

Medical Breakthrough 10

 

Humongous Shoulder Massagers

Most shoulder massage chairs on the market don’t do anything for shoulder pain. As for the ones that do, their airbags are so small that you will barely feel anything, especially if you are really tall or really short. Most companies just have them to tell people that their massage chair has shoulder massagers.

Because we have talked to so many customers and have heard so many complaints that most shoulder massage just suck, we have engineered every one of our Medical Breakthrough massage chairs to have Humongous Shoulder Massagers. They are so large, that's the only way to name them. They will cover more of your shoulders than most chairs on the planet.


 

Medical Breakthrough 10

 

Smart Full Body Medical Scan™ - Full Body Scan Technology

Many massage chair makers claim their massage chairs have body scanning features, but they really don’t. After it scans your body, their system may still massage you in the wrong places. Our Smart Medical Scan™ is very intelligent and knows where every part of your body is. In addition, we also made it very flexible since everyone likes different kinds of massages. We have engineered all Medical Breakthrough massage chairs to be able to adjust vertically so you can easily adjust everything yourself manually as well. You can adjust the vertical position of the rollers to any point on your back. You can move it upwards, downloads, and from your neck all the way to your lower back.



Intense Lower Back Rollers

Because lower back pain is one of the most common problems that our patients have, we had to really focus on finding a way to alleviate the pain. After over 30 designs, we finally came up with one of the most powerful lower back rollers on the market. We call it the Intense Lower Back Rollers because it does wonders for your lower back. Just use it one hour on a daily basis and you will feel like you have a completely new back.


 

Medical Breakthrough 10

Adjustable Leg Extensions

Our massage chair is designed to fit people of all heights. Whether you are 4 feet or 6 feet 5 inches tall, we have engineered the chair to match your exact height. With our adjustable leg extension, you will be able easily extend or short the leg to a position that makes you most comfortable.


 

Medical Breakthrough 10

 

Intense Heat Therapy

What's better than getting a massage? Getting a heat massage. Unfortunately most massage chairs on the market have heat massage features that don’t really get that warm because it is difficult to warm leather massage chairs. That's why we had to totally redesign our heat massage technology. After over a year of development, we were able to engineer a heat therapy massage system that we were proud to put our name on. Our Intense Heat Therapy™ will keep you warm even on a cold day.


 

Medical Breakthrough 10

 

True 4D Deep Tissue Massage System™

Most massage chairs don’t really have a 4D massage system but they say they do anyways. Many don’t even know what 4D massage really means. Our True 4D Deep Tissue Massage System™ is True 4D. This means it does extreme deep tissue massages not only along your back, but also around your neck in the shape of your spine as well. The rollers will protrude outwards deep into your neck, back and lower back. You will feel like a brand new person after using our True 4D Deep Tissue Massage System™.


 

Medical Breakthrough 10

Chiropractic BodyTwist Technology™

Breakthrough 9 is the first massage chair in the world engineered to completely twist your body from side-to-side. With BodyTwist technology you will not just sit in the chair; your body will be held in place by strong airbags while both your waist and your hips twist side-to-side. Your entire body will twist giving you an amazing stretch.

This is the only massage chair in the world with the Chropratic BodyTwist Technology™.

Aircells Systems

What makes Medical Breakthrough 9 the most powerful massage chair on the market? It has more aircells than any other massage chair in the world. With over 167 aircells, this is one of the most comfortable massage chairs on the planet. By sitting in our 167 aircells massage chair, nearly every inch of your body will get an amazing massage. You will be so relaxed and feel so comfortable and soothing that you will probably fall asleep in your first session.


 

Medical Breakthrough 10

Extreme Customization System™

Some people like soft massages while others love them much stronger. Because everyone is different, it is extremely important to get a massage chair that can adjust to exactly what you want. Because of how important it is for the massage chair to adjust to your specific needs, we spent an enormous amount of time and resources developing the most extreme customization system in existence. Instead of having a 3 intensity level, Breakthrough 8 allows you to adjust between 5 levels. If you like a lighter massage you can start with 1 and move your way up to 5. In addition, you want to be able to control the speed of your massage as well. If your lower back needs a harder massage then you can increase the speed of the massage from 1 to 5 as well. Furthermore, we also allow the width between the massage hands to adjust in three positions (wide, medium and narrow). This Extreme Customization System™ allows you to get a massage that is tailored specifically to you.

 


Medical Breakthrough 10

USB / MP3 / Music

Breakthrough 9 is so World Famous that it comes with a USB port and a USB FLASH DRIVE filled with a relaxing aroma sound to help you fall fast asleep while getting a soothing massage. In addition, because it is just a simple flash drive, you can plug it into your computer and add your own favorite songs. Or, you can download ocean sound from the internet and feel like you’re relaxing at the beach!

Medical Breakthrough 10 Massage Benefits

Advance Medical Care Systems™

This truly is the Ultimate Medical Breakthrough, a massage chair programmed with multiple systems to help heal your body. The Advance Medical Care Systems is made up of several systems in Breakthrough X developed over the past 10 years to help take care of our health on a daily basis. Daily because you will be using the chair and the Advance Medical Care Systems every single day to stay healthy. Below are just a few of the systems that make up the Advance Medical Care Systems™.

    • Aches & Pain Relief System™ - Built into Medical Breakthrough X™ is the Aches and Pain Relief System™. This system will go through your entire body from head to toe to help get rid of all the pain and tension in your body. Whether you have neck pain, shoulder pain, lower back pain, or nerve pain. The Medical Breakthrough Aches & Pain Relief System™ will work through your entire body from head to toe to help get rid of all the pain in your body. You will feel a soothing massage through nearly every inch of your body to get rid of any sore muscles you may have.
    • Fatique Recovery System™ - This is one of the best systems built into Medical Breakthrough X™. With the Fatique Recovery System™, you will no longer feel tired all day. As we get older, most of us tend to not get enough excercise. We do not work our muscles as much as we did when we were younger. With the Fatique Recovery System, nearly every inch of your muscles will be worked. This system should be used daily to excercise every part of your muscles to wake them up. When your muscles get the work out they need, your body becomes healthier.
    • Arthrosis Joint Care System™ - Problems with your joints? As we get older, the joints in our body aren't as good as they used to be. Without regular care, your hands, neck, shoulders, knees and hips will get worse as you age. That's why we built the Arthrosis Joint Care System™ into Medical Breakthrough X™. Whether your 40 or 95 years old, the Arthrosis Joint Care System™ will massage nearly every joint in your body. The more you use it, the better flexibility you should have.

Best of all, these are just a few of the many systems built into Medical Breakthrough X to keep our bodies as healthy as possible. There are a few other systems that are just as good such as the Shoulder Grasp Technology™ which helps get rid of all the knots in your neck and shoulders.

With all of these systems in Medical Breakthrough X, the more you use the massage chair the more your body will thank you. This truly is a Medical Breakthrough.


Medical Breakthrough 10
Medical Breakthrough 10


 

MEDICAL BREAKTHROUGH REFLEXOLOGY CHART


While many massage chairs are starting to have Reflexology foot massage features, we are the first engineers to develop the complete Full Body Reflexology Massage Therapy™. What does that mean? That means that Medical Breakthrough is the first series of massage chairs that is engineered to specifically touch all the pain points in your body.


Medical Breakthrough 10

By specifically hitting and triggering the pain points, your entire body will be rejuvenated. Every part of your body will feel renewed. It's an amazing feeling that's hard to describe when all of your pain points are massaged. Once you've been in a Medical Breakthrough massage chair, you will start to understand why you need to use it on a daily basis.



Medical Breakthrough 10

And while other massage chairs have simple reflexology foot massage functions, Medical Breakthrough is the first to have the complete Reflexology Foot Massage Therapy. This means that your feet will get massages in more ways than any other chair on the planet. You will get a massage from left to right, top to bottom and at the bottom of your foot. Air pressure will be squeezed in and out, while rollers move along the bottom to give you the most amazing feeling. As of 2016, Medical Breakthrough 7,8 and 9 has more massage air cells and rollers in the feet than any other branded massage chairs. Your feet will feel so much better after using it.



Medical Breakthrough 10


Medical Breakthrough 10

Hand massages are just as important, or even more important, than foot massages because you use your hands more than your feet. That's why Medical Breakthrough 9 was made to include not just the regular hand massage, but the complete Reflexology Hand Massage Therapy. From the bottom of your palms to the top of your fingers, your hands will be massaged in many different methods to make you feel a hundred times better. This is especially great for those who use their hands a lot. If your hands feel better, your entire body will feel amazing.



Medical Breakthrough 10




WHAT DOES OUR HUMAN HANDS MASSAGE SYSTEM MASSAGE?


Medical Breakthrough massage chairs have the largest massage coverage map. It massages more areas of the body than any massage chair ever invented. Below you can see all of the areas that Medical Breakthrough massage chairs actually massage.



Medical Breakthrough 10

Up to 3X TIMES THE MASSAGE COVERAGE OF OUR COMPETITORS
Medical Breakthrough 10


 

WHAT ARE THE MEDICAL BENEFITS OF BREAKTHROUGH MASSAGE CHAIRS?


Medical Breakthrough chairs are more than just massage chairs. They were designed to help heal your body. Because of all the doctors that came together to help make Medical Breakthrough Massage Chairs possible, and the over 100+ years of combine experience they all provided, there are lots of medical benefits you will receive by using it daily.


WHAT ARE THE MEDICAL BENEFITS OF BREAKTHROUGH MASSAGE CHAIRS?


Medical Breakthrough chairs are more than just massage chairs. They were designed to help heal your body. Because of all the doctors that came together to help make Medical Breakthrough Massage Chairs possible, and the over 100+ years of combine experience they all provided, there are lots of medical benefits you will receive by using it daily.

Medical Breakthrough 10

Medical Breakthrough 10 FAQs

Medical Breakthrough 10

 

1. How many boxes does this chair ship in?
This chair is very well made and ships in 1 box. Once you get the box, you just have to put 2 screws on each of the arms and you're done. If you need further help installing it, we have a video that we can send to you to show you how to put the chair together. Or, you can pay $450 without stairs or $550 with stairs and we can hire a white glove delivery company to come and install everything for you.

2. Can this chair plug into my regular house plug?
Yes, you can plug the chair into a regular 110 volt. It will work just fine. Just get a power surge to protect it.

3. How heavy is this chair?
This chair is 324 lbs. You will need 2 people to help you move the box. Once it is unboxed, there are wheels on the chair so you can easily move it around.

4. Will this chair twist my hips from side to side?
Yes, this chair does come with the Chropratic BodyTwist™ Technology that we're known for and will twist your hips from side to side.

5. Can I leave the massage chair plugged in all the time or will it wear the chair down?
Yes, you can leave it plugged in all the time. We have enginnered Breakthrough X to be just like your computer. You can leave it plugged in all the time, just turn the power off if you're not using it.


6. Does this chair work for someone 6'3" tall?
Yes it does, it is made for short and tall. There are leg extensions that can easily be pushed out to fit any height.


7. Does Breakthrough X recline electronically?
Yes it does, it is made for short and tall. There are leg extensions that can easily be pushed out to fit any height.

Designer Showcases

Breakthrough 10™ in a Modern Living Room Showcase*

Medical Breakthrough 10

Breakthrough 10™ in an Architectural Interior Living Room Showcase*

Medical Breakthrough 10

Breakthrough 10™ in an Open Space Showcase*

Medical Breakthrough 10

Breakthrough 10™ in an Interior Designer Showcase*

Medical Breakthrough 10

Breakthrough 10™ in a Modern Living Room Showcase*

Medical Breakthrough 10

Breakthrough 10™ in a Royal Designer Showcase*

Medical Breakthrough 10

Breakthrough 10™ in a Designer Showcase*

Medical Breakthrough 10

Breakthrough 7™ in a Black & White Designer Showcase*

Medical Breakthrough 10

Breakthrough 10™ in a Black & White Designer Showcase*

Medical Breakthrough 10

Breakthrough 7™ in a Black & White Designer Showcase*

Medical Breakthrough 10

Breakthrough 10™ in a Black & White Designer Showcase*

Warranty & Returns

Warranty

All of our Medical Breakthrough chairs come with a 3-year warranty included. If you have any problems with your chair, we will arrange to send technicians to your address to fix the issue completely FREE.**

For any returns concerns, please contact our customer service team for assistance and information.

Our goal is to keep the ordering process as simple as possible. Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if your product is in stock.

Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.

Order Confirmation:

  • You will receive an order confirmation email as soon as you place your order. This means that we have authorized your credit card for the purchase and are preparing your order for shipment.  
  • As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.  
  • If your item is on backorder or unavailable, we will reach out to you via email.
  • If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.

Order Shipment:

  • If your order is stock and your credit card is approved by our fraud guarantee department, the product ordered will ship within 1-2 business days from the date of your order.  
  • We will send you the tracking information within 24 hours to the email address you provided when checking out.  
  • We ship daily via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states. Most all orders will ship the same day as ordered if the order is submitted before 1pm PST (some exceptions apply, some part & freight orders may not ship until the following day).  
  • Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cut off time.
  • Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at additional cost. 
  • We do not offer Cash On Delivery.  
  • A phone number is required by the freight company so a delivery appointment can be made.  
  • Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.   
  • A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.
Note to international customers: You are responsible for any and all duties or taxes that may apply. (see details below)
  • Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the products ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.
  • As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.
  • To avoid a delay in receiving your order from customs, consider the following:
  • Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
  • Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
  • We do not refund original shipping charges for goods that are refused for delivery at customs.
  • We will deduct all additional fees resulting from refused international shipments from your refund.
  • If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.
  • If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.

  • We ship via UPS and FedEx for most products, USPS for small parts and accessories, and freight for large products.
  • If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at support@premierhomesupply.com

Damages:

  • Please inspect the packaging of your items when they arrive.
  • If there are any products damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.  
  • If your item(s) do arrive damaged, please send photos to support@premierhomesupply.com and we will process an insurance claim on your behalf.

Cancellations & Refunds:

  • All orders canceled are subject to an administration fee equal to 25% of the total order amount, whether or not your order has shipped. This is a fee that covers administrative and personnel fees.
  • If your item is on backorder and you accept the backorder, we will charge your payment after 7 days upon order placement. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee. 
  • If your order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

Backorders:

  • From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a product sooner.
  • The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
  • If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether. 
  • Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days. 

This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck. 

Important Freight LTL Shipment

  1. When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
  2. You need to be at the delivery address during the delivery window to receive and sign for the item. 
  3. The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame. 
  4. Please make sure the phone number you entered at checkout is a good number to contact you at.
  5. Don't screen your calls until your item has been delivered. 
  6. The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door. 
  7. Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.

How to Handle Damages, Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):

  • Carton damage requires visual inspection of contents of the unit. 
  • Premier Home Supply recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify Premier Home Supply immediately. 
  • IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage. 
  • Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier

Carton packaging has excessive damage with the exposed product:

  • Refuse shipment
  • Sign carrier paperwork: “Carton damaged and refused”
  • Notify Premier Home Supply immediately.

 

If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@premierhomesupply.com

Premier Home Supply is committed to providing the best customer service in the home industry. Our goal is to make your shopping experience as easy going as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times. 

Premier Home Supply 30-Day Satisfaction Guarantee Return Policy

Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.

  • You must notify us of your intent to return within 30 days of delivery date.
  • There is a 25% restocking fee.
  • Our return policy applies to cancellations made after an item has been physically shipped or refusal at the time of delivery.
  • We will refund the product price minus any applicable fees and charges.
  • Original shipping charges are non-refundable.
  • You are responsible for any return shipping charges.
  • Refunds will be applied to the same payment method used when original purchase was made.

The Following Cannot Be Returned

  • Products which are eligible for parts under manufacturer warranty
  • Products that have had their original manufacturer packaging opened
  • Products that have been out of their original manufacturers' packaging

It is the customer's responsibility to return the merchandise in new resalable condition. Refunds are only issued after returned items have been received and inspected.

If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.

All return request must be submitted in writing and sent to support@premierhomesupply.com

*Exclusions

Premier Home Supply works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected, it is located under "Returns" tab on the product page and below:

RETURN PROCEDURE

  • All return request must be submitted in writing and sent to support@premierhomesupply.com
  • If your return is approved you will receive an email from us with return instructions.
  • Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
  • We recommend taking a picture of the package and/or the item before shipping.
  • Ship the package. We will either provide you a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
  • Please provide us the tracking number.
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.

QUESTIONS? EMAIL US: SUPPORT@PREMIERHOMESUPPLY.COM

CANCELLATIONS

You can cancel your order free of charge up to 48 hours after the order was placed and if the order has not been physically shipped.

All unshipped orders canceled after 1 hour are subject to a 5% cancellation fee because we incur costs from our credit card processing company after we confirm your product is in stock and capture the payment for your order.

If your order has been shipped, the standard return procedure applies.

Refunds will only be issued to the original credit card that you use when placing your order.

PRE-ORDERS

We rely on just-in-time fulfillment from our suppliers to provide you with a vast array of products for sale at low factory-direct pricing. This allows us to cut the costs of overhead and middle-men and pass those savings onto you. Sometimes, products are so popular that they go out of stock before the next shipment arrives at our suppliers warehouse. 

If the product you purchased is out of stock at the time you placed your order, we will notify you via email as soon as possible and give you the ETA as well as other options that are currently available.

If you can't or don't want to wait, you can choose an alternative product. At that point we will either charge or refund you the difference, update your order, and ship out the alternative product.

If you don't want an alternative product, you can cancel your order without any cancellation fee.

If you choose to accept the ETA and wait for your product, you order will be placed on pre-order status. This means we will place the pre-order with our supplier so that the product is reserved upon arrival and will ship out to you as soon as it arrives.

If you choose to cancel your order after you have confirmed your pre-order, and it still hasn't shipped yet (like in the case that it gets delayed further) then you will be charged the 5% cancellation fee we must charge to recoup the losses we incur from our credit card processing company when we issue refunds.

If you choose to cancel your pre-order after the product has shipped, the normal return policy applies.

Thanks for your understanding.

EMAIL SUPPORT@PREMIERHOMESUPPLY.COM

DAMAGED MERCHANDISE

In the event of damage to your product in shipping, please contact support@premierhomesupply.com to arrange for replacement and pick-up of the damaged product. Please refer to our Shipping Policy for more details.

EMAIL: SUPPORT@PREMIERHOMESUPPLY.COM

DEFECTIVE MERCHANDISE

Most of our products come with at least 1-year manufacturer's warranty. The warranty information can be found on the warranty page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.

EMAIL SUPPORT@PREMIERHOMESUPPLY.COM

PLEASE READ!

It is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.

In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.

If we received the item damaged you may file a claim with your shipping company.

If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.

Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.

Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.

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Free Insured Shipping

All orders ship for free and are insured. If your order is damaged or lost we will send you a replacement at no cost.

Authorized Retailer

We are an authorized retailer for every brand we carry which means you qualify for the full manufacturer warranty.

(800) 559-7517

Give us a call and we'll make sure you get the best price possible.

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