ILVE 48" Majestic II Series Freestanding Dual Fuel Double Oven Range with 8 Sealed Burners, Solid Door, Convection Oven, TFT Oven Control Display, Child Lock and Griddle - UM12FDQ

ILVE SKU: UM12FDQNS3AWBLP
ILVE 48" Majestic II Series Freestanding Dual Fuel Double Oven Range with 8 Sealed Burners, Solid Door, Convection Oven, TFT Oven Control Display, Child Lock and Griddle - UM12FDQ
ILVE 48" Majestic II Series Freestanding Dual Fuel Double Oven Range with 8 Sealed Burners, Solid Door, Convection Oven, TFT Oven Control Display, Child Lock and Griddle - UM12FDQ
ILVE 48" Majestic II Series Freestanding Dual Fuel Double Oven Range with 8 Sealed Burners, Solid Door, Convection Oven, TFT Oven Control Display, Child Lock and Griddle - UM12FDQ
ILVE 48" Majestic II Series Freestanding Dual Fuel Double Oven Range with 8 Sealed Burners, Solid Door, Convection Oven, TFT Oven Control Display, Child Lock and Griddle - UM12FDQ
ILVE 48" Majestic II Series Freestanding Dual Fuel Double Oven Range with 8 Sealed Burners, Solid Door, Convection Oven, TFT Oven Control Display, Child Lock and Griddle - UM12FDQ
ILVE 48" Majestic II Series Freestanding Dual Fuel Double Oven Range with 8 Sealed Burners, Solid Door, Convection Oven, TFT Oven Control Display, Child Lock and Griddle - UM12FDQ
ILVE 48" Majestic II Series Freestanding Dual Fuel Double Oven Range with 8 Sealed Burners, Solid Door, Convection Oven, TFT Oven Control Display, Child Lock and Griddle - UM12FDQ
ILVE 48" Majestic II Series Freestanding Dual Fuel Double Oven Range with 8 Sealed Burners, Solid Door, Convection Oven, TFT Oven Control Display, Child Lock and Griddle - UM12FDQ
ILVE 48" Majestic II Series Freestanding Dual Fuel Double Oven Range with 8 Sealed Burners, Solid Door, Convection Oven, TFT Oven Control Display, Child Lock and Griddle - UM12FDQ
ILVE 48" Majestic II Series Freestanding Dual Fuel Double Oven Range with 8 Sealed Burners, Solid Door, Convection Oven, TFT Oven Control Display, Child Lock and Griddle - UM12FDQ
ILVE 48" Majestic II Series Freestanding Dual Fuel Double Oven Range with 8 Sealed Burners, Solid Door, Convection Oven, TFT Oven Control Display, Child Lock and Griddle - UM12FDQ
ILVE 48" Majestic II Series Freestanding Dual Fuel Double Oven Range with 8 Sealed Burners, Solid Door, Convection Oven, TFT Oven Control Display, Child Lock and Griddle - UM12FDQ
ILVE 48" Majestic II Series Freestanding Dual Fuel Double Oven Range with 8 Sealed Burners, Solid Door, Convection Oven, TFT Oven Control Display, Child Lock and Griddle - UM12FDQ
ILVE 48" Majestic II Series Freestanding Dual Fuel Double Oven Range with 8 Sealed Burners, Solid Door, Convection Oven, TFT Oven Control Display, Child Lock and Griddle - UM12FDQ
ILVE 48" Majestic II Series Freestanding Dual Fuel Double Oven Range with 8 Sealed Burners, Solid Door, Convection Oven, TFT Oven Control Display, Child Lock and Griddle - UM12FDQ
ILVE 48" Majestic II Series Freestanding Dual Fuel Double Oven Range with 8 Sealed Burners, Solid Door, Convection Oven, TFT Oven Control Display, Child Lock and Griddle - UM12FDQ
ILVE 48" Majestic II Series Freestanding Dual Fuel Double Oven Range with 8 Sealed Burners, Solid Door, Convection Oven, TFT Oven Control Display, Child Lock and Griddle - UM12FDQ
ILVE 48" Majestic II Series Freestanding Dual Fuel Double Oven Range with 8 Sealed Burners, Solid Door, Convection Oven, TFT Oven Control Display, Child Lock and Griddle - UM12FDQ
ILVE 48" Majestic II Series Freestanding Dual Fuel Double Oven Range with 8 Sealed Burners, Solid Door, Convection Oven, TFT Oven Control Display, Child Lock and Griddle - UM12FDQ
ILVE 48" Majestic II Series Freestanding Dual Fuel Double Oven Range with 8 Sealed Burners, Solid Door, Convection Oven, TFT Oven Control Display, Child Lock and Griddle - UM12FDQ
ILVE 48" Majestic II Series Freestanding Dual Fuel Double Oven Range with 8 Sealed Burners, Solid Door, Convection Oven, TFT Oven Control Display, Child Lock and Griddle - UM12FDQ
ILVE 48" Majestic II Series Freestanding Dual Fuel Double Oven Range with 8 Sealed Burners, Solid Door, Convection Oven, TFT Oven Control Display, Child Lock and Griddle - UM12FDQ
ILVE 48" Majestic II Series Freestanding Dual Fuel Double Oven Range with 8 Sealed Burners, Solid Door, Convection Oven, TFT Oven Control Display, Child Lock and Griddle - UM12FDQ
ILVE 48" Majestic II Series Freestanding Dual Fuel Double Oven Range with 8 Sealed Burners, Solid Door, Convection Oven, TFT Oven Control Display, Child Lock and Griddle - UM12FDQ
ILVE 48" Majestic II Series Freestanding Dual Fuel Double Oven Range with 8 Sealed Burners, Solid Door, Convection Oven, TFT Oven Control Display, Child Lock and Griddle - UM12FDQ
ILVE 48" Majestic II Series Freestanding Dual Fuel Double Oven Range with 8 Sealed Burners, Solid Door, Convection Oven, TFT Oven Control Display, Child Lock and Griddle - UM12FDQ
ILVE 48" Majestic II Series Freestanding Dual Fuel Double Oven Range with 8 Sealed Burners, Solid Door, Convection Oven, TFT Oven Control Display, Child Lock and Griddle - UM12FDQ
ILVE 48" Majestic II Series Freestanding Dual Fuel Double Oven Range with 8 Sealed Burners, Solid Door, Convection Oven, TFT Oven Control Display, Child Lock and Griddle - UM12FDQ
ILVE 48" Majestic II Series Freestanding Dual Fuel Double Oven Range with 8 Sealed Burners, Solid Door, Convection Oven, TFT Oven Control Display, Child Lock and Griddle - UM12FDQ
ILVE 48" Majestic II Series Freestanding Dual Fuel Double Oven Range with 8 Sealed Burners, Solid Door, Convection Oven, TFT Oven Control Display, Child Lock and Griddle - UM12FDQ
ILVE 48" Majestic II Series Freestanding Dual Fuel Double Oven Range with 8 Sealed Burners, Solid Door, Convection Oven, TFT Oven Control Display, Child Lock and Griddle - UM12FDQ
ILVE 48" Majestic II Series Freestanding Dual Fuel Double Oven Range with 8 Sealed Burners, Solid Door, Convection Oven, TFT Oven Control Display, Child Lock and Griddle - UM12FDQ
ILVE 48" Majestic II Series Freestanding Dual Fuel Double Oven Range with 8 Sealed Burners, Solid Door, Convection Oven, TFT Oven Control Display, Child Lock and Griddle - UM12FDQ
ILVE 48" Majestic II Series Freestanding Dual Fuel Double Oven Range with 8 Sealed Burners, Solid Door, Convection Oven, TFT Oven Control Display, Child Lock and Griddle - UM12FDQ
ILVE 48" Majestic II Series Freestanding Dual Fuel Double Oven Range with 8 Sealed Burners, Solid Door, Convection Oven, TFT Oven Control Display, Child Lock and Griddle - UM12FDQ
ILVE 48" Majestic II Series Freestanding Dual Fuel Double Oven Range with 8 Sealed Burners, Solid Door, Convection Oven, TFT Oven Control Display, Child Lock and Griddle - UM12FDQ
ILVE 48" Majestic II Series Freestanding Dual Fuel Double Oven Range with 8 Sealed Burners, Solid Door, Convection Oven, TFT Oven Control Display, Child Lock and Griddle - UM12FDQ
ILVE 48" Majestic II Series Freestanding Dual Fuel Double Oven Range with 8 Sealed Burners, Solid Door, Convection Oven, TFT Oven Control Display, Child Lock and Griddle - UM12FDQ
ILVE 48" Majestic II Series Freestanding Dual Fuel Double Oven Range with 8 Sealed Burners, Solid Door, Convection Oven, TFT Oven Control Display, Child Lock and Griddle - UM12FDQ
ILVE 48" Majestic II Series Freestanding Dual Fuel Double Oven Range with 8 Sealed Burners, Solid Door, Convection Oven, TFT Oven Control Display, Child Lock and Griddle - UM12FDQ
ILVE 48" Majestic II Series Freestanding Dual Fuel Double Oven Range with 8 Sealed Burners, Solid Door, Convection Oven, TFT Oven Control Display, Child Lock and Griddle - UM12FDQ
ILVE 48" Majestic II Series Freestanding Dual Fuel Double Oven Range with 8 Sealed Burners, Solid Door, Convection Oven, TFT Oven Control Display, Child Lock and Griddle - UM12FDQ
ILVE 48" Majestic II Series Freestanding Dual Fuel Double Oven Range with 8 Sealed Burners, Solid Door, Convection Oven, TFT Oven Control Display, Child Lock and Griddle - UM12FDQ
ILVE 48" Majestic II Series Freestanding Dual Fuel Double Oven Range with 8 Sealed Burners, Solid Door, Convection Oven, TFT Oven Control Display, Child Lock and Griddle - UM12FDQ
ILVE 48" Majestic II Series Freestanding Dual Fuel Double Oven Range with 8 Sealed Burners, Solid Door, Convection Oven, TFT Oven Control Display, Child Lock and Griddle - UM12FDQ
ILVE 48" Majestic II Series Freestanding Dual Fuel Double Oven Range with 8 Sealed Burners, Solid Door, Convection Oven, TFT Oven Control Display, Child Lock and Griddle - UM12FDQ
ILVE 48" Majestic II Series Freestanding Dual Fuel Double Oven Range with 8 Sealed Burners, Solid Door, Convection Oven, TFT Oven Control Display, Child Lock and Griddle - UM12FDQ
ILVE 48" Majestic II Series Freestanding Dual Fuel Double Oven Range with 8 Sealed Burners, Solid Door, Convection Oven, TFT Oven Control Display, Child Lock and Griddle - UM12FDQ
ILVE 48" Majestic II Series Freestanding Dual Fuel Double Oven Range with 8 Sealed Burners, Solid Door, Convection Oven, TFT Oven Control Display, Child Lock and Griddle - UM12FDQ

ILVE 48" Majestic II Series Freestanding Dual Fuel Double Oven Range with 8 Sealed Burners, Solid Door, Convection Oven, TFT Oven Control Display, Child Lock and Griddle - UM12FDQ

ILVE SKU: UM12FDQNS3AWBLP
Regular price $16,954.80 Sale price $11,940.00 Save $5,014.80
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  • Free Shipping On All Orders
  • Handcrafted In Campodarsego PD, Italy
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ILVE 48" Majestic II Series Freestanding Dual Fuel Double Oven Range with 8 Sealed Burners, Solid Door, Convection Oven, TFT Oven Control Display, Child Lock and Griddle - UM12FDQ


The 48" Majestic freestanding range brings the ultimate cooking experience to your kitchen. The large European Convection oven gives you the power to experiment with your dishes and get even cooking, while the full-width warming drawer gives the option to use residual heat of the oven to keep cooked food warm or warm your dishes before serving. The cooktop features semi-sealed burners with various BTUs to cook whatever you want, however you want.

Majestic: Quality in the Details
A true kitchen centerpiece that is sure to demand attention, these exceptional bespoke ranges will compliment any kitchen. The unique style of the Majestic Series stands out above the rest. ILVE offers the ability to create a customized and individual look.

Brass Burner with Nanotechnological Coating
Brass is a noble material that guarantees excellent durability and the non-stick nanotechnological coating facilitates easy cleaning.

Dual Gas Burners
Efficient Gas Supply provides up to 20,000 BTU burner power.

The Majestic Oven is so Easy to Use
Simple 4.3" TFT full touch screen, with intuitive and straightforward graphics provides easy commands for selecting thermostat, timer and automatic programmer for cooking start and finish timers.

Accurate Electronic Temperature Control
Minimal temperature fluctuation for optimal cooking; temperature spikes, uniform cooking, energy saving. Temperature is adjustable from 85°F for perfect leavening.

Continuous Cast Iron Grates
Continuous cast-iron grates let you slide pots easily on and off heat, or from one burner to another.

Fast Pre-Heat
ILVE ovens maintain a European standard A+ energy rating, that's why ILVE ovens are equipped with a fast pre-heat mode to assist your oven to reach cooking temperature quicker and more efficiently.

Sealed Oven
ILVE freestanding cookers have a sealed oven cavity that traps moisture in the oven cavity ensuring that your meats remain moist and succulent! This also assists in less meat shrinkage whilst cooking.

Made in Italy
Italians are renowned the world over for their passion for design. Combined with exquisite craftsmanship this has produced some of the most desirable products and iconic brands. That same passion and craftsmanship is what drove our founders Eugenio Illoti and Evelino Berno to create their first commercial cooker way back in 1952.

Sustainability
Featuring the highest green energy ratings in the industry, ILVE ranges maximize energy without compromising performance. Similar to the Energy Star ratings in the United States, the European EU rating scored all ILVE ranges an A, the highest possible score for performance and energy consumption. Below are some of the ways ILVE ranges work to maximize energy efficiency.

To avoid to damage the Range we suggest the following:

  • Unpack the Range
  • Remove the pan support on the tops
  • Remove all the burners from the top
  • Remove the oven doors
  • Remove all the accessories inside the oven

So now that you have lightened the weight of the range, follow the directions below:

  • Remove the range from pallet and place it on the floor
  • Overturn the range on back side (please make sure that you have protection on the floor to protect the side and not damage it)
  • Install the feet
  • Set it upright

PRODUCT SPECIFICATIONS

Handcrafted from Italy
ILVE has been a true cooking system specialist for more than 50 years. Each unit is individually made and assembled by hand, because there`s no substitute for the expert eye and hand of the specialist craftsman.
High-End Workmanship
ILVE combines beautiful classic aesthetic with professional performance and materials used in professional kitchens: steel, AISI 304 stainless steel, enamel, cast iron, brass and copper.
Nano-Tech Non Stick Coated Burners
Durable brass burner ring is treated with non-stick nanotechnological coating that facilitates easy cleaning.
TFT Oven Control Display
Simple and intuitive digital control provide you with straightforward graphic that make operating your oven simple and easy.
Full Width Warming Drawer
The drawer comes with ball bearing glides that has a heating element equipped to keep your food warm.
Easy Clean Enameled Oven Cavity
Equipped with catalytic panels that will resist sticking of fat or grease, and reduce them to light powder residue at normal cooking 430 degrees F temperature.
Oven: Pizza Function
Ideal for cooking pizza and bread. Heat is supplied primarily by the bottom element which combines with the other elements at low power settings to create the ideal conditions for this type of cooking.
Oven: Defrost Function
Quickly defrosts all frozen foods and brings them up to room temperature. Defrosting to room temperature does not affect the look and flavor of the food.
Oven: Quick Start Preheat
This fast preheating function brings the oven up to the desired temperature, after which the desired cooking function can be chosen. It can also be used as a quick defrost when a low temperature setting is used (30/40-C).
Oven: Intense Cooking
Quick intensive cooking with steam exhaust. Idea for foods with a crust, like roast potatoes and vegetables, chicken, salted fish, etc.
Oven: Fan Grill Cooking
Very fast, deep cooking with excellent power savings, ideal for dishes like pork ribs, sausages, kebabs, game, baked pasta, etc.
Oven: Closed Door Grill Cooking
The ideal function for fast, deep cooking, for gratins and roast meats, fillets, Florentine steaks, grilled fish and vegetables.
Oven: Top Cooking
Particularly suited to browning and giving a touch of color to dishes. Ideal for hamburgers, pork chops, steaks, sole, squid, etc.
Oven: Normal Static Cooking
The classic electric oven function, ideal for the following foods: pork ribs, sausages, cod, braised meat, game, roast veal, meringues and biscuits, baked fruit and many others.
Oven: Bottom Cooking
The best function for finishing off a cooking cycle, especially for pastries (biscuits, meringues, risen and fruit pastries, etc.) and other dishes.
Oven: Multiple Fan Cooking
Allows you to cook more than one dish at a time, without their aromas contaminating each other. You can cook lasagna, croissants and brioches, fruit tarts, etc.
Interchangeable Griddle with Burner Grate
Swap between the grates for the griddle and burner
Gas Conversion Kit Included
Conversion kit is included to switch to the gas fuel you need.

DIMENSION

Exterior Width 48"

Width

47.48"

Height

34.25"

Depth

26.38"

Interior Width 22.83"
Range Overall Width 47.83"
Range Maximum Overall Height 35.83"
Range Minimum Overall Height 35.83"
Range Overall Depth with Handles 29.72"
Range Overall Depth without Handles 27.56"

Weight

520.00 lbs.

APPEARANCE

Color

Antique

White

White

Custom RAL Color

Stainless Steel

Matte Graphite

Blue Grey

Glossy Black

Burgundy

Emerald Green

Midnight Blue

Knob Color

Bronze

Chrome

Brass

Copper

Style

Freestanding

Cooktop

Sealed Burner

Drawer

Warming

Viewing Window

No

Fuel Type

Dual Fuel

Gas Type

Liquid Propane

Natural Gas

Continuous Grates

Yes

Digital Clock

Yes

Trim

Bronze

Chrome

Brass

Copper

Handle Design

Traditional

Handle Shape

Tubular

Handle Type

Bar

Handle Color

Bronze

Chrome

Brass

Copper

OVEN FEATURES

Total Capacity

5.02 cu. ft.

Interior Width

25”

Interior Height

14.17”

Interior Depth

16.14”

Secondary Interior Width

10.24”

Secondary Interior Height

14.17”

Secondary Interior Depth

17.52”

Dual Door

Yes

Oven Racks

3

Steam-Clean

No

Broiler

Yes

Sabbath Mode

Yes

Self-Cleaning

Yes

Convection

Yes

Delay Bake

Yes

Digital Temperature Display

Yes

Oven Control Type

Digital

Steam Oven

No

Double Oven

Yes

Timer

Yes

Temperature Probe

Yes

Interior Oven Light

Yes

COOKTOP FEATURES

Burners / Elements

8

Burners

8

Brass Burners

Yes

Cooktop Control Type

Knobs

Downdraft Ventilation

No

Griddle

Yes

Grill

No

Cast Iron Grates

Yes

French Top

No

Highest Burner Output

20000 BTU

BURNER OUTPUT

Front Left Output

20000

Back Left Output

10500

Back Right Output

10500

Front Right Output

16500

Middle Front Right Output 6100
Middle Back Right Output 10500

Middle Back Output

10500

Middle Front Output

7000

ELECTRICAL DETAILS

Volts

220 - 240 Volts

Amps

40 Amps

Power Cord Type

4 Prong Wire

Frequency

60 Hz.

LP Conversion

Yes

Rotisserie

Yes

Download Manuals & Guides

Certification

  • Warranty: 2 Year Limited Warranty
  • ADA Compliant: No
  • Star-K Certified: Yes

Our goal is to keep the ordering process as simple as possible. Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if your product is in stock.

Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.

Order Confirmation:

  • You will receive an order confirmation email as soon as you place your order. This means that we have authorized your credit card for the purchase and are preparing your order for shipment.  
  • As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.  
  • If your item is on backorder or unavailable, we will reach out to you via email.
  • If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.

Order Shipment:

  • If your order is stock and your credit card is approved by our fraud guarantee department, the product ordered will ship within 1-2 business days from the date of your order.  
  • We will send you the tracking information within 24 hours to the email address you provided when checking out.  
  • We ship daily via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states. Most all orders will ship the same day as ordered if the order is submitted before 1pm PST (some exceptions apply, some part & freight orders may not ship until the following day).  
  • Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cut off time.
  • Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at additional cost. 
  • We do not offer Cash On Delivery.  
  • A phone number is required by the freight company so a delivery appointment can be made.  
  • Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.   
  • A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.
Note to international customers: You are responsible for any and all duties or taxes that may apply. (see details below)
  • Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the products ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.
  • As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.
  • To avoid a delay in receiving your order from customs, consider the following:
  • Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
  • Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
  • We do not refund original shipping charges for goods that are refused for delivery at customs.
  • We will deduct all additional fees resulting from refused international shipments from your refund.
  • If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.
  • If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.

  • We ship via UPS and FedEx for most products, USPS for small parts and accessories, and freight for large products.
  • If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at support@premierhomesupply.com

Damages:

  • Please inspect the packaging of your items when they arrive.
  • If there are any products damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.  
  • If your item(s) do arrive damaged, please send photos to support@premierhomesupply.com and we will process an insurance claim on your behalf.

Cancellations & Refunds:

  • All orders canceled are subject to an administration fee equal to 25% of the total order amount, whether or not your order has shipped. This is a fee that covers administrative and personnel fees.
  • If your item is on backorder and you accept the backorder, we will hold your payment until the product ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee. 
  • If your order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

Backorders:

  • From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a product sooner.
  • The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
  • If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether. 
  • Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days. 

This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck. 

Important Freight LTL Shipment

  1. When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
  2. You need to be at the delivery address during the delivery window to receive and sign for the item. 
  3. The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame. 
  4. Please make sure the phone number you entered at checkout is a good number to contact you at.
  5. Don't screen your calls until your item has been delivered. 
  6. The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door. 
  7. Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.

How to Handle Damages, Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):

  • Carton damage requires visual inspection of contents of the unit. 
  • Premier Home Supply recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify Premier Home Supply immediately. 
  • IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage. 
  • Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier

Carton packaging has excessive damage with the exposed product:

  • Refuse shipment
  • Sign carrier paperwork: “Carton damaged and refused”
  • Notify Premier Home Supply immediately.

 

If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@premierhomesupply.com

Premier Home Supply is committed to providing the best customer service in the home industry. Our goal is to make your shopping experience as easy going as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times. 

Premier Home Supply 30-Day Satisfaction Guarantee Return Policy

Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.

  • You must notify us of your intent to return within 30 days of delivery date.
  • There is a 25% restocking fee.
  • Our return policy applies to cancellations made after an item has been physically shipped or refusal at the time of delivery.
  • We will refund the product price minus any applicable fees and charges.
  • Original shipping charges are non-refundable.
  • You are responsible for any return shipping charges.
  • Refunds will be applied to the same payment method used when original purchase was made.

The Following Cannot Be Returned

  • Products which are eligible for parts under manufacturer warranty
  • Products that have had their original manufacturer packaging opened
  • Products that have been out of their original manufacturers' packaging

It is the customer's responsibility to return the merchandise in new resalable condition. Refunds are only issued after returned items have been received and inspected.

If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.

All return request must be submitted in writing and sent to support@premierhomesupply.com

*Exclusions

Premier Home Supply works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected, it is located under "Returns" tab on the product page and below:

RETURN PROCEDURE

  • All return request must be submitted in writing and sent to support@premierhomesupply.com
  • If your return is approved you will receive an email from us with return instructions.
  • Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
  • We recommend taking a picture of the package and/or the item before shipping.
  • Ship the package. We will either provide you a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
  • Please provide us the tracking number.
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.

QUESTIONS? EMAIL US: SUPPORT@PREMIERHOMESUPPLY.COM

CANCELLATIONS

You can cancel your order free of charge up to 48 hours after the order was placed and if the order has not been physically shipped.

All unshipped orders canceled after 1 hour are subject to a 5% cancellation fee because we incur costs from our credit card processing company after we confirm your product is in stock and capture the payment for your order.

If your order has been shipped, the standard return procedure applies.

Refunds will only be issued to the original credit card that you use when placing your order.

PRE-ORDERS

We rely on just-in-time fulfillment from our suppliers to provide you with a vast array of products for sale at low factory-direct pricing. This allows us to cut the costs of overhead and middle-men and pass those savings onto you. Sometimes, products are so popular that they go out of stock before the next shipment arrives at our suppliers warehouse. 

If the product you purchased is out of stock at the time you placed your order, we will notify you via email as soon as possible and give you the ETA as well as other options that are currently available.

If you can't or don't want to wait, you can choose an alternative product. At that point we will either charge or refund you the difference, update your order, and ship out the alternative product.

If you don't want an alternative product, you can cancel your order without any cancellation fee.

If you choose to accept the ETA and wait for your product, you order will be placed on pre-order status. This means we will place the pre-order with our supplier so that the product is reserved upon arrival and will ship out to you as soon as it arrives.

If you choose to cancel your order after you have confirmed your pre-order, and it still hasn't shipped yet (like in the case that it gets delayed further) then you will be charged the 5% cancellation fee we must charge to recoup the losses we incur from our credit card processing company when we issue refunds.

If you choose to cancel your pre-order after the product has shipped, the normal return policy applies.

Thanks for your understanding.

EMAIL SUPPORT@PREMIERHOMESUPPLY.COM

DAMAGED MERCHANDISE

In the event of damage to your product in shipping, please contact support@premierhomesupply.com to arrange for replacement and pick-up of the damaged product. Please refer to our Shipping Policy for more details.

EMAIL: SUPPORT@PREMIERHOMESUPPLY.COM

DEFECTIVE MERCHANDISE

Most of our products come with at least 1-year manufacturer's warranty. The warranty information can be found on the warranty page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.

EMAIL SUPPORT@PREMIERHOMESUPPLY.COM

PLEASE READ!

It is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.

In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.

If we received the item damaged you may file a claim with your shipping company.

If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.

Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.

Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.

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Some Of Our Previous Customers

Free Insured Shipping

All orders ship for free and are insured. If your order is damaged or lost we will send you a replacement at no cost.

Authorized Retailer

We are an authorized retailer for every brand we carry which means you qualify for the full manufacturer warranty.

(800) 559-7517

Give us a call and we'll make sure you get the best price possible.

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