Medical Breakthrough 8
In a Nutshell
The first massage chair is engineered to help fix your posture, reduce pain throughout your entire body, and help you fall asleep.
Unlike other companies who say they offer FREE shipping, but charge you extra for Alaska, Hawaii, or Canada, we offer shipping everywhere in the USA & Canada completely FREE without hidden fees.
|Model:||Medical Breakthrough 5™||
Medical Breakthrough 6™
|Medical Breakthrough 7™||Medical Breakthrough 8™|
|Zero Gravity Sleep System™||✔||✔||✔||✔|
|Full Body Scan - Smart Full Body Medical Scan™||✔||✔||✔||✔|
|Head to Toe Back Massage System™||✔||✔||✔||✔|
|4D Massage - True 4D Deep Tissue Massage System™||✔||✔||✔||✔|
|Lower Back Massage - Intense Lower Back Rollers||✔||✔||✔||✔|
|Engulfed Arm Massage System™||✔||✔||✔||✔|
|Adjustable Leg Extensions||✔||✔||✔||✔|
|Wheels so you can easily move the chair around.||✔||✔||✔||✔|
|Full Body Stretch||Stretch is only for the back called rolling. Rollers move up and down to stretch your body.||
|Medical Breakthrough World Famous Hip Twist™
Before you buy a massage chair, ask if their massage chair
can twist your hips from side to side!
Longer massage rollers.
|Shoulder Massage - Humongous Shoulder Massagers||✔||✔||✔|
|Heat Massage - Intense Heat Therapy™||✔||✔||✔|
|Foot Reflexology Massage System™||✔||✔||✔|
|Custom Forming Sole Rollers™||✔||✔||✔|
|Hand Reflexology Massage Sytem™||✔||✔||✔|
|Full Body Reflexology Massage System™||✔||✔||✔|
|Human Hands Massage System™||✔||✔|
|Champissage Head Massager™||✔||Strong neck massage|
|Chiropractic BodyTwist™ Technology||✔|
|167 Air Cells||✔|
|Extreme Customization System™||✔|
|USB / MP3 / Music||Bluetooth||Bluetooth||✔|
|Operating Voltage||AC 120V, 60Hz||AC 120V, 60Hz||AC 120V, 60Hz||AC 120V, 60Hz|
|30 wide x 32 high x 66 deep (inches)||33 wide x 30 high x 68 deep (inches)||35 wide x 37 high x 72 deep (inches)||36 wide x 32 high x 72 deep (inches)|
|Upright Dimensions||30 wide x 48 high x 50 deep (inches)||33 wide x 50 high x 55 deep (inches)||35 wide x 50 high x 57 deep (inches)||36 wide x 53 high x 52 deep (inches)|
|Weight||275 lbs||362 lbs||430 lbs||404 lbs|
Medical Breakthrough 8 Features
Human Hand Massage System™
What's better than just getting a massage? Getting a massage from a real human masseuse and a professional stretch from a licensed chiropractor. The only problem with this is getting both on a daily basis quickly becomes very expensive. This is where one of the biggest advantages of a high quality massage chair shines. If you get a massage and stretch done from the comfort of your own home, then you don’t have to drive to the chiropractor and the masseuse after a long day of work. This means that the time you would have spent in sitting in traffic can now be used for pure relaxation. Because of how important it is to get a massage and chiropractic stretch on a daily basis, we have spent a lot of time developing the most advanced Human Hand Massage System™ in the world.
Our Human Hand Massage System™ feels like there is a real human masseuse or chiropractor in your own home, who is personally massaging and stretching you We have developed 6 different types of human hand massages: Kneading, Tapping, Kneading & Tapping Combined, Shiatsu, and Knocking and Rolling (Back Stretch). When you combine the 6 hand massages performed by our 100+ air cell system, and the Foot & Hand Reflexology Massage Systems™, you will feel like your body has been massaged in more ways than you could possibly imagine...and it really has. You will be completely renewed.
Engulfed Arm Massage System™
After you try our Engulfed Arm Massage System™, you will never want to live without one. It fully covers every inch of your arms, hands, fingers and finger tips, and massages them from top to bottom, underneath and sideways, all at the same time. Even a real masseuse cannot do all these things at once! This is why you will feel so much better after getting your hand massaged by our Engulfed Arm Massage System™.
Reflexology Foot Massage System™
Because your entire bodyweight rests on your feet every single day, it is extremely important to get a five star foot massage. This is why we developed our Reflexology Foot Massage System™. We call it the Reflexology Foot Massage System™ since most other reflexology foot massagers do not do a good job. They only do simple reflexology foot massages, which are far less satisfying and only leave you wanting more.
Our unique Reflexology Foot Massage System™ is the first system in the world to do a Complete Reflexology Foot Massage. What does this mean? It means every inch of your feet will be massaged by multiple techniques, and our system is equipped with 3 rows of rollers that cover the entire sole of the foot. Our system also offers Artificial Human Scraping Therapy Massage from heel to toe.
The Reflexology Foot Massage System™ is also equipped with power-lifts that can lift your feet off the ground so you can feel the sensation of being weightless. It feels like your feet are flying as you get a reflexology massage in the air—you have to try it to see how great it feels. Many other massage chairs only have air bags in their foot massagers and they do not have any rollers at the bottom. Our massage chairs have over 20 air cells in the legs as well as many rollers for the bottom of the feet, so now you can finally get a foot massage system that makes all other foot massagers irrelevant.
Zero Gravity Sleep System™
Medical Breakthrough's Zero Gravity Sleep System™ is the first zero-gravity massage chair engineered to help you fall asleep. Once you become positioned in zero-gravity by the inflatable air bags, the massage chair will assist you in finding the optimal position for your maximum comfort. Then, it performs a soothing, therapeutic massage to help you drift off to sleep. It’s so relaxing it’s never been easier to fall asleep in a massage chair.
Full Body Stretch
Stretching daily is an important part of optimum health. Daily stretching can improve energy and balance, relieve pain, and prevent future injury. Because of how beneficial it is for your body to stretch, we have built our Full Body Stretch function into every Medical Breakthrough massage chair. Our Full Body Stretch function holds your hips in place while your legs are pulled down and your back is stretched. Get amazing stretches every single day with our Full Body Stretch function and start reaping the health benefits now.
To help you get into the most relaxed mindset possible, we engineered the chair to be extremely quiet. We spent a lot of time sound proofing the motor so you barely hear any noise while you get a massage.
Head to Toe Back Massage System™
Medically, the most important side of the body to massage is the back. To the right, you can see a map of the pain points located on the back of the body. This is why we’ve spent so much time engineering each one of our chairs to massage your back thoroughly from head to toe. Every Medical Breakthrough chair has been specially designed to target and massage these points, which will make you feel hundreds of times better when you they are given the attention they need.
Humongous Shoulder Massagers
Our shoulder massagers are so large; it’s the only way to name them. They will cover more of your shoulders than almost any other chair on the planet. Most massage chairs on the market don’t do anything for shoulder pain, and for the ones that do, their airbags are so small that you barely feel anything, especially if you are very short or tall. Most companies include shoulder massagers just to tell people that their chairs have them, even though they provide little to no benefit.
Because we talk to hundreds of customers a day and have heard so many complaints that most shoulder massagers are virtually useless, we have engineered every one of our Medical Breakthrough massage chairs to have Humongous Shoulder Massagers.
While many massage chair manufacturers claim that their chairs have body scanning features, most fail to work properly. After scanning your body, their systems may still massage you in the wrong places, causing discomfort and pain. Our highly advanced Smart Medical Scan™ technology will detect every part of your body, and deliver a targeted, soothing massage. We designed this system with flexibility in mind since everyone likes different kinds of massages. If that is not enough, all Medical Breakthrough massage chairs can be adjusted manually as well. You can adjust the vertical position of the rollers from your neck all the way to your lower back.
Intense Lower Back Rollers
Because lower back pain is one of the most common problems that our customers have, we prioritized finding a way to alleviate their pain. After over 30 designs, we finally developed one of the most powerful lower back rollers on the market. We call them Intense Lower Back Rollers because they are so strong. They can work out the stiffness and kinks in your back that other massage chairs simply can’t. Just use it for an hour a day and you will feel like you have a completely new back.
Adjustable Leg Extensions
Our massage chair is designed to fit people of all heights. Whether you are 4 feet or 6 feet 5 inches, we have engineered the chair to match your exact height. Our adjustable leg extensions make it easy to extend or shorten the legs to a position that makes you most comfortable.
Intense Heat Therapy™
What's better than getting a massage? Getting a heated massage. Unfortunately, most massage chairs on the market have heating features that don’t really get that warm because it is difficult to warm leather massage chairs. This is why we had to totally redesign our heat massage technology. After more than a year of development, we were able to engineer a heat therapy massage system that we are proud to put our name on. Our Intense Heat Therapy™ will keep you warm even on a cold day.
True 4D Deep Tissue Massage System™
Most massage chairs don’t really have a 4D massage system, despite their claims. Many don’t even know what 4D massage really means, but our True 4D Deep Tissue Massage System™ means True 4D. This means it performs extreme deep tissue massages along your back and around your neck in the shape of your spine. The specially designed massage rollers protrude deep into your neck, back, and lower back to ensure that your whole body can enjoy the healing potential of a massage. Our True 4D Deep Tissue Massage System™ is so effective, you will feel like a brand new person after even the most stubborn stiffness is massaged away.
Medical Breakthrough 8 Massage Benefits
WHERE DOES OUR HUMAN HANDS MASSAGE SYSTEM™ MASSAGE?
Medical Breakthrough massage chairs have the largest coverage maps, meaning they massage more areas of your body than any other competitor. You can see all of the areas that Medical Breakthrough massage chairs actually massage below:
WHAT ARE THE MEDICAL BENEFITS OF BREAKTHROUGH MASSAGE CHAIRS?
Medical Breakthrough chairs are more than just massage chairs—they were designed to help heal your body. Because of all the doctors that came together to help make Medical Breakthrough Massage Chairs possible, and their 100+ years of combined experience, you can be confident in the medical benefits you will receive from a daily massage from one of our chairs.
Medical Breakthrough 8 FAQs
1. Is this a chair you can sit in for everyday use too?
Yes it is very comfortable. Just adjust all the settings to fit you perfectly. That's what the extreme customization is made for.
2. How many boxes does it come in and is it easy to install?
This chair comes in 2 large boxes. There is easy to follow instructions so you can easily install there chair. If you get stuck at any time you can call us at 213-265-8830 and we will have one of our technicians help you get it installed.
3. How heavy is this chair?
This chair is one of the heaviest chairs ever built. It is 404 pounds. It is so heavy because we use top of the line commercial grade material to build the chair so it last a long time. There are wheels at the bottom of the chair if you want to move it around your room.
4. Do I need a special outlet to use this massage chair?
No, you do not need a 220 outlet. This massage chair is made to be in anyone's home and will work perfectly on a 110 outlet.
5. Can I leave the massage chair plugged in all the time or will it wear the chair down?
Yes, you can leave it plugged in all the time. We have engineered Breakthrough 8 to be just like your computer. You can leave it plugged in all the time, just turn the power off if you're not using it.
6. Does this chair work for someone 6'3" tall?
Yes it does, it is made for short and tall. There are leg extensions that can easily be pushed out to fit any height.
7. Does Breakthrough 8 recline electronically?
Yes it does, it is made for short and tall. There are leg extensions that can easily be pushed out to fit any height.
Breakthrough 8™ in a Modern Showcase*
Breakthrough 8™ in a Luxurious Bedroom Showcase*
Breakthrough 8™ in an Interior Design Showcase*
Breakthrough 8™ in a Modern Showcase in Hong Kong*
Breakthrough 8™ in a Modern Living Room Showcase*
Breakthrough 8™ in a Royal Bedroom Showcase*
Breakthrough 8™ in a Modern Executive Master Bedroom Showcase*
Breakthrough 8™ in a Contemporary Interior Design Showcase for Condos*
Breakthrough 8™ in a Spacious Designer Showcase.*
Breakthrough 8™ in a Scandinavian Living Room Showcase*
Breakthrough 8™ in a Retirement Center in California*
Breakthrough 8™ in a Retirement Center in Texas*
CUSTOMERS' HOMES & OFFICES AROUND THE WORLD
Breakthrough 8™ in a Customer's Home in Alberta, Canada
Breakthrough 8™ in an Executive Office in Vancouver, Canada. *
Breakthrough 8™ in a Millionaire's House in California*
Breakthrough 8™ in a Customer's Home in Chicago, Illinois*
Breakthrough 8™ in a Customer's Home in Orlando, Florida.*
Breakthrough 8™ in Vacation Rental in Miami, Florida*
HOTELS & RESORTS AROUND THE WORLD
Breakthrough 8™ in a Hotel in Anchorage, Alaska*
Breakthrough 8™ in a Resort on the Caribbean Islands*
Breakthrough 8™ in a Luxurious Resort in Hawaii*
Breakthrough 8™ in an Elegant Hotel in Austria*
Breakthrough 8™ in a Hotel on the Beach in California*
Breakthrough 8™ in an Oceanfront Hotel in New Jersey*
Breakthrough 8™ in a Luxurious Hotel in New York*
Breakthrough 8™ in a Luxurious Skyrise in New York, New York*
Breakthrough 8™ Natural Light Hotel room in Munich, Germany*
Breakthrough 8™ in a Resort in Greece*
Breakthrough 8™ in a Hotel Suite in Singapore.*
Breakthrough 8™ in a New York Executive Suite*
Warranty & Returns
All of our Medical Breakthrough chairs come with a 3-year warranty included. If you have any problems with your chair, we will arrange to send technicians to your address to fix the issue completely FREE.**
For any returns concerns, please contact our customer service team for assistance and information.
Our goal is to keep the ordering process as simple as possible. Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if your product is in stock.
Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.
- You will receive an order confirmation email as soon as you place your order. This means that we have authorized your credit card for the purchase and are preparing your order for shipment.
- As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.
- If your item is on backorder or unavailable, we will reach out to you via email.
- If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.
- If your order is stock and your credit card is approved by our fraud guarantee department, the product ordered will ship within 1-2 business days from the date of your order.
- We will send you the tracking information within 24 hours to the email address you provided when checking out.
- We ship daily via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states. Most all orders will ship the same day as ordered if the order is submitted before 1pm PST (some exceptions apply, some part & freight orders may not ship until the following day).
- Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cut off time.
- Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at additional cost.
- We do not offer Cash On Delivery.
- A phone number is required by the freight company so a delivery appointment can be made.
- Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.
- A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.
- Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the products ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.
- As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.
- To avoid a delay in receiving your order from customs, consider the following:
- Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
- Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
- We do not refund original shipping charges for goods that are refused for delivery at customs.
- We will deduct all additional fees resulting from refused international shipments from your refund.
- If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.
- If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.
- We ship via UPS and FedEx for most products, USPS for small parts and accessories, and freight for large products.
- If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at firstname.lastname@example.org
- Please inspect the packaging of your items when they arrive.
- If there are any products damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.
- If your item(s) do arrive damaged, please send photos to email@example.com and we will process an insurance claim on your behalf.
Cancellations & Refunds:
- All orders canceled are subject to an administration fee equal to 25% of the total order amount, whether or not your order has shipped. This is a fee that covers administrative and personnel fees.
- If your item is on backorder and you accept the backorder, we will hold your payment until the product ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee.
- If your order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
- From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a product sooner.
- The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
- If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether.
- Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.
This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck.
Important Freight LTL Shipment
- When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
- You need to be at the delivery address during the delivery window to receive and sign for the item.
- The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame.
- Please make sure the phone number you entered at checkout is a good number to contact you at.
- Don't screen your calls until your item has been delivered.
- The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door.
- Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.
How to Handle Damages, Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):
- Carton damage requires visual inspection of contents of the unit.
- Premier Home Supply recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify Premier Home Supply immediately.
- IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage.
- Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier
Carton packaging has excessive damage with the exposed product:
- Refuse shipment
- Sign carrier paperwork: “Carton damaged and refused”
- Notify Premier Home Supply immediately.
If you have any further questions about the ordering and shipping process, feel free to contact us by email at firstname.lastname@example.org
Premier Home Supply is committed to providing the best customer service in the home industry. Our goal is to make your shopping experience as easy going as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.
Premier Home Supply 30-Day Satisfaction Guarantee Return Policy
Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.
- You must notify us of your intent to return within 30 days of delivery date.
- There is a 25% restocking fee.
- Our return policy applies to cancellations made after an item has been physically shipped or refusal at the time of delivery.
- We will refund the product price minus any applicable fees and charges.
- Original shipping charges are non-refundable.
- You are responsible for any return shipping charges.
- Refunds will be applied to the same payment method used when original purchase was made.
The Following Cannot Be Returned
- Products which are eligible for parts under manufacturer warranty
- Products that have had their original manufacturer packaging opened
- Products that have been out of their original manufacturers' packaging
It is the customer's responsibility to return the merchandise in new resalable condition. Refunds are only issued after returned items have been received and inspected.
If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.
All return request must be submitted in writing and sent to email@example.com
Premier Home Supply works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected, it is located under "Returns" tab on the product page and below:
- All return request must be submitted in writing and sent to firstname.lastname@example.org
- If your return is approved you will receive an email from us with return instructions.
- Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
- We recommend taking a picture of the package and/or the item before shipping.
- Ship the package. We will either provide you a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
- Please provide us the tracking number.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.
QUESTIONS? EMAIL US: SUPPORT@PREMIERHOMESUPPLY.COM
You can cancel your order free of charge up to 48 hours after the order was placed and if the order has not been physically shipped.
All unshipped orders canceled after 1 hour are subject to a 5% cancellation fee because we incur costs from our credit card processing company after we confirm your product is in stock and capture the payment for your order.
If your order has been shipped, the standard return procedure applies.
Refunds will only be issued to the original credit card that you use when placing your order.
We rely on just-in-time fulfillment from our suppliers to provide you with a vast array of products for sale at low factory-direct pricing. This allows us to cut the costs of overhead and middle-men and pass those savings onto you. Sometimes, products are so popular that they go out of stock before the next shipment arrives at our suppliers warehouse.
If the product you purchased is out of stock at the time you placed your order, we will notify you via email as soon as possible and give you the ETA as well as other options that are currently available.
If you can't or don't want to wait, you can choose an alternative product. At that point we will either charge or refund you the difference, update your order, and ship out the alternative product.
If you don't want an alternative product, you can cancel your order without any cancellation fee.
If you choose to accept the ETA and wait for your product, you order will be placed on pre-order status. This means we will place the pre-order with our supplier so that the product is reserved upon arrival and will ship out to you as soon as it arrives.
If you choose to cancel your order after you have confirmed your pre-order, and it still hasn't shipped yet (like in the case that it gets delayed further) then you will be charged the 5% cancellation fee we must charge to recoup the losses we incur from our credit card processing company when we issue refunds.
If you choose to cancel your pre-order after the product has shipped, the normal return policy applies.
Thanks for your understanding.
In the event of damage to your product in shipping, please contact email@example.com to arrange for replacement and pick-up of the damaged product. Please refer to our Shipping Policy for more details.
Most of our products come with at least 1-year manufacturer's warranty. The warranty information can be found on the warranty page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.
It is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.
In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.
If we received the item damaged you may file a claim with your shipping company.
If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.
Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.
Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.